What is the timeframe for commencing an investigation after a confidential complaint is filed?

The timeframe for commencing an investigation after a confidential complaint is filed is typically set at 3 working days. This period allows organizations to promptly initiate their investigative processes while ensuring adequate time to assess the complaint and gather necessary information. This prompt response is crucial as it demonstrates the organization's commitment to addressing concerns and maintaining a safe and compliant environment.

Choosing 3 working days signifies a balance between urgency and thoroughness. Investigators often need to gather initial information or consult relevant policies before launching a full investigation. This time frame is often established by best practices or regulatory guidance, emphasizing the importance of addressing complaints swiftly to protect individuals and uphold organizational integrity.